Once an application is returned back from backgroundchecks.com, the application status will be ‘Returned’
The results of background check can be reviewed only by the Risk Management Admin. The admin must click on the Orange View App button next to Returned status applications and then click on the Green View Provider’s Report button at the top of the returned application.
Find applications on the Risk Management dashboard view in a Returned status (filters can be used to find these application statuses quickly) and click on the 'View App' button in the right column.
Click on the View Providers Report button to see the details of the report.
Based on the results of the report, the admin can Approve or Deny the applicant using the buttons at the bottom of the results page.